Frequently Asked Questions
Everything you need to know about your Dr. Pen Australia experience.
Are your products genuine Dr. Pen devices?
Yes, we are an authorized Australian distributor. Every device comes with a unique verification QR code that can be authenticated on the official Dr. Pen website to ensure 100% authenticity.
How long does shipping take within Australia?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while Express Post usually arrives within 1-2 business days to most metropolitan areas.
What is your return policy for hygiene-sensitive products?
Due to the medical nature of our products, we cannot accept returns for used or opened items. However, we offer a 30-day money-back guarantee on all unopened, factory-sealed products.
Do the devices come with a warranty?
Every Dr. Pen device purchased through our store includes a comprehensive 12-month manufacturer warranty covering any technical defects or functional issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free buy-now-pay-later options including Afterpay and ZipPay.
How can I track my order?
Once your order is dispatched, you will receive an automated email containing your Australia Post tracking number and a link to monitor your delivery status in real-time.