Returns & Exchanges

At Dr. Pen Australia, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused, unopened items in their original packaging to ensure your skin health journey is seamless.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition, unused, and within the 30-day return window from the date of delivery.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive your Return Authorization number and instructions.

• 3.
  Pack and Ship

  Securely package your items and send them back to our Australian warehouse using a tracked shipping service to prevent loss.

• 4.
  Refund Processing

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.